The Genting Hotel Birmingham is a luxurious hotel located in Resorts World Birmingham, which is a shopping and entertainment complex in the city of Birmingham, England. The hotel offers a range of amenities and services, including restaurants, bars, a fitness center, a spa, and a pool, and is known for its high level of customer service.

The purpose of this review is to provide an honest and detailed evaluation of the Genting Hotel Birmingham based on my personal experience as a guest. This review aims to help potential guests make an informed decision about whether or not the hotel is the right choice for their stay in Birmingham.

Location

The Genting Hotel Birmingham is situated in the heart of Resorts World Birmingham, which is conveniently located next to the Birmingham Airport and the NEC (National Exhibition Centre). This location is ideal for travelers who are attending events at the NEC or have early morning flights to catch.

The hotel is also close to a variety of local attractions, including the Genting Arena, the Vox Conference Centre, the Birmingham Museum and Art Gallery, and the Bullring Shopping Centre. There are also several dining and entertainment options within Resorts World Birmingham, including a cinema, a casino, and a wide range of restaurants and bars.

For those who wish to explore the city further, the hotel is well-connected to public transportation, with the Birmingham International train station just a few minutes walk away. The train station provides easy access to the city center, which is approximately 15-20 minutes away by train. Additionally, the hotel provides a free shuttle service to and from the train station for its guests. Overall, the location of the Genting Hotel Birmingham is convenient and accessible for travelers who want to explore the city or attend events at the NEC.

Accommodations

The Genting Hotel Birmingham offers a range of accommodations, including standard rooms, superior rooms, and suites. Each room is designed with a contemporary and stylish aesthetic, with modern furnishings and luxurious amenities.

Standard rooms are available with either a king-sized bed or twin beds and include amenities such as a flat-screen TV, air conditioning, and a spacious bathroom with a walk-in shower. Superior rooms offer additional space and comfort, with a king-sized bed, a seating area, and views of the lake or the city.

The hotel’s suites provide the ultimate in luxury, with a separate living room, a king-sized bed, a walk-in wardrobe, and panoramic views of the surrounding area. In addition, all suites come with a Nespresso coffee machine and a complimentary minibar.

During my stay at the Genting Hotel Birmingham, I stayed in a superior room with a view of the lake. The room was spacious, well-appointed, and clean. The bed was comfortable, and the bathroom was modern and stylish. I appreciated the complimentary tea and coffee-making facilities, as well as the free Wi-Fi, which was fast and reliable.

Overall, I was impressed with the accommodations at the Genting Hotel Birmingham. The rooms and suites are luxurious and comfortable, with all the amenities that guests could need for a relaxing and enjoyable stay.

Facilities and Services

The Genting Hotel Birmingham offers a range of facilities and services to its guests, including several dining options, a fitness center, a spa, and a pool.

The hotel’s main restaurant, the Genting Bar and Grill, offers a range of international cuisine and is open for breakfast, lunch, and dinner. The Sky By The Water restaurant, located on the hotel’s top floor, provides panoramic views of the surrounding area and serves a variety of modern British cuisine. In addition, the hotel has several bars and lounges, including the Sports Bar and the Sky Bar.

The fitness center at the Genting Hotel Birmingham is well-equipped, with cardio machines, weight machines, and free weights. The hotel’s spa offers a range of treatments, including massages, facials, and body treatments. The spa also includes a relaxation room and a sauna.

The hotel’s pool is located on the top floor and provides stunning views of the surrounding area. The pool area is well-maintained and clean, with plenty of loungers for guests to relax on.

During my stay at the Genting Hotel Birmingham, I used the fitness center and the spa facilities. The fitness center was well-equipped and clean, and I appreciated the complimentary towels and water bottles. The spa facilities were also excellent, with a range of treatments available and a relaxing atmosphere.

Overall, I was impressed with the quality and cleanliness of the facilities and services at the Genting Hotel Birmingham. The hotel offers a range of amenities to suit different needs and preferences, and the staff was friendly and attentive throughout my stay.

Customer Service

The customer service at the Genting Hotel Birmingham was exceptional. The staff were friendly, attentive, and professional throughout my stay, and went out of their way to ensure that all my needs were met.

From the moment I arrived at the hotel, I was greeted warmly by the front desk staff, who made me feel welcome and comfortable. The staff was knowledgeable about the hotel and the surrounding area and provided me with useful information and recommendations.

Throughout my stay, the staff was always available to assist me with any requests or questions I had. They were attentive and responsive and took the time to ensure that all my needs were met. Whether it was arranging for transportation or providing recommendations for local attractions, the staff were always willing to go the extra mile to ensure that I had a great experience at the hotel.

Overall, I was impressed with the level of customer service at the Genting Hotel Birmingham. The staff was friendly, professional, and attentive, and made me feel valued as a guest. Their commitment to providing excellent service contributed greatly to my overall enjoyment of my stay at the hotel.

Value for Money

The Genting Hotel Birmingham is a luxurious hotel with excellent amenities, a prime location, and exceptional customer service. While the rates for the hotel may be higher than some other options in the area, I believe that the hotel offers good value for money.

The hotel’s amenities are top-notch, with well-appointed rooms and suites, a range of dining options, a fitness center, a spa, and a pool. The hotel’s location is also a significant advantage, as it is situated in the heart of Birmingham’s entertainment district, with easy access to local attractions, transportation, and other amenities.

In addition, the customer service at the Genting Hotel Birmingham is exceptional, with friendly and attentive staff who go above and beyond to ensure that guests have a great experience.

While the rates for the hotel may be higher than some other options in the area, I believe that the quality of the amenities, location and customer service make the Genting Hotel Birmingham a good value for money. Overall, I would highly recommend the hotel to anyone looking for a luxurious and enjoyable stay in Birmingham.

Parking

The Genting Hotel Birmingham offers valet parking for guests, which is a convenient option for those who are driving to the hotel. However, it’s worth noting that parking options near the hotel may be limited, especially during peak times or events in the area.

Guests who are driving to the hotel should be aware that there may be additional fees for valet parking, and that the cost can add up throughout a longer stay. It’s also worth noting that some guests may prefer to use public transportation or taxi services instead of driving, especially if they plan on exploring the local area.

Overall, while the hotel does offer valet parking as a convenient option for guests, it’s important to consider the cost and availability of parking before deciding on whether to drive to the hotel or use other transportation options.

Pros and Cons

Pros:

• Prime location in the heart of Birmingham’s entertainment district
• Excellent amenities, including well-appointed rooms and suites, a range of dining options, a fitness center, a spa, and a pool
• Exceptional customer service, with friendly and attentive staff who go above and beyond to ensure guests have a great experience
• Beautiful views from the top floor of the hotel
• Clean and well-maintained facilities

Cons:

• Rates may be higher than some other options in the area
• Some guests may find the decor to be a bit flashy or over-the-top
• Limited parking options near the hotel (although valet parking is available)

Overall, the Genting Hotel Birmingham offers a luxurious and enjoyable experience for guests, with excellent amenities, a prime location, and exceptional customer service. While the rates may be higher than some other options in the area, the quality of the amenities and customer service make the hotel a great value for money. However, some guests may find the decor to be a bit flashy, and parking options near the hotel may be limited.

Conclusion

Overall, my experience at the Genting Hotel Birmingham was excellent. The hotel’s prime location, luxurious amenities, exceptional customer service, and beautiful views from the top floor of the hotel made for a truly enjoyable stay.

While rates may be higher than some other options in the area, I believe that the quality of the amenities, location and customer service make the Genting Hotel Birmingham a great value for money. The hotel would be suitable for a wide range of guests, including couples, families, and business travelers who are looking for a luxurious and enjoyable stay in Birmingham’s entertainment district.

Overall, I would highly recommend the Genting Hotel Birmingham to anyone looking for a luxurious and enjoyable stay in Birmingham.