Knowledge Base

Knowledge Base

A hotel review is a written evaluation of a hotel, typically by a customer who has stayed at the hotel. Reviews often include information about the hotel's location, facilities, room quality, staff, and overall experience.

Hotel reviews provide potential guests with valuable insight into a hotel's strengths and weaknesses, allowing them to make informed decisions about where to stay. They can also help hotels to identify areas for improvement.

Hotel reviews can be found on travel websites, such as TripAdvisor,, and Expedia, as well as on the hotel's own website.

To write a helpful hotel review, focus on the following areas:

  • Your overall experience
  • The hotel's location and facilities
  • The quality of your room
  • The staff and their level of service

When reading hotel reviews, keep the following in mind:

  • The reviewer's preferences and expectations
  • The date of the review (hotels can change over time)
  • The overall trend of the reviews (are most positive or negative?)
  • Whether the reviewer is verified (did they actually stay at the hotel?)

Hotels may respond to negative reviews by addressing the issue mentioned in the review and offering to make it right for the guest. They may also use negative reviews as an opportunity to improve their services.