citizenM London Bankside

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citizenM London Bankside
citizenM London Bankside
citizenM London Bankside
citizenM London Bankside
citizenM London Bankside
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citizenM London Bankside
citizenM London Bankside
citizenM London Bankside
citizenM London Bankside
citizenM London Bankside



In the heart of London lies a gem of contemporary hospitality: the citizenM London Bankside. As one of the avant-garde representatives of modern hotel chains, it is more than just a place to rest your head. This review delves into the unique characteristics that set citizenM London Bankside apart from traditional accommodations and highlights why it has become a focal point for travelers seeking a blend of style, convenience, and innovative design. Join us as we explore the allure and significance of this distinguished establishment.

A brief overview of the review and the prominence of the citizenM London Bankside

Nestled within London’s vibrant cultural hub, citizenM London Bankside stands out not just as a hotel, but as an embodiment of modern hospitality. This review seeks to unpack the distinct features and experiences that position it at the forefront of innovative lodging. From its strategic location to its cutting-edge amenities, citizenM London Bankside represents a paradigm shift in what travelers have come to expect from urban accommodations. Dive in as we shed light on the prominence of this exceptional hotel in the heart of London.

First Impressions

Upon my first visit to the heart of London, there were numerous aspects and landmarks that left an indelible mark. Yet, among them, the citizenM London Bankside hotel stood out as an epitome of contemporary luxury and comfort, capturing the essence of what a modern-day traveler seeks.

Initial approach and exterior appearance of the citizenM London Bankside

As I approached the citizenM London Bankside, its exterior design immediately caught my attention. The building seemed to perfectly blend the rich historic architecture of London with avant-garde, futuristic elements. The meticulous detailing, from the well-curated outdoor landscapes to the state-of-the-art entrance, exuded a sense of modernity. The clean lines, coupled with subtle touches of vibrant colors, provided a fresh take on urban accommodation, making it instantly recognizable amidst the surrounding urban sprawl.

Ambiance and welcome feel upon entering the citizenM London Bankside

Stepping inside, the ambiance shifted from the bustling city vibes to a haven of tranquility and sophistication. The warmth emanating from the hotel staff, combined with the chic interior decor, immediately created a feeling of being both welcomed and valued. The lighting was ambient, casting a soft glow that accentuated the modern artwork and design elements dotting the lobby. Gentle background music played, setting a relaxed and inviting tone for all guests. It became abundantly clear that the citizenM London Bankside wasn’t just another hotel; it was an experience tailored for the discerning traveler, someone who values both aesthetics and comfort.

In conclusion, from the first visual appeal to the inviting ambiance inside, the citizenM London Bankside left a lasting impression. It serves as a testament to how hotels can seamlessly marry tradition with modernity, creating a space that resonates with travelers of all kinds.

Accommodation at citizenM London Bankside

The citizenM London Bankside offers a delightful blend of comfort and innovation, ensuring guests enjoy a memorable stay that caters to all their needs. At the heart of this experience lies their range of rooms that are tailored to provide not just a place to sleep, but a sanctuary in the midst of London’s bustling landscape.

A detailed explanation of room types and their unique features

Standard Room: Ideal for solo travelers or couples, the Standard Room offers a cozy, yet contemporary space. Equipped with a large, luxurious bed, a wall-to-wall window providing panoramic city views, and a touchscreen MoodPad to control every aspect of the room, from lighting to temperature, it ensures a bespoke experience for every guest.

XL King Room: For those seeking a tad more space, the XL King Room offers an expansive bed and a larger living area. Complete with high-tech amenities and a designated workspace, it’s perfect for business travelers or those on extended stays.

Accessible Room: Designed with inclusivity in mind, the Accessible Room at citizenM ensures that guests with mobility challenges have a comfortable and hassle-free stay. With features like roll-in showers, grab bars, and wider doorways, every detail is meticulously planned.

Comfort and cleanliness of the rooms at citizenM London Bankside

One of the standout features of staying at the citizenM London Bankside is the impeccable standard of cleanliness and comfort. Each room is designed with a minimalist, yet warm aesthetic, ensuring clutter-free spaces that resonate with tranquility. The plush bedding, combined with temperature control options, ensures a restful night’s sleep. Regular housekeeping services ensure that every corner of the room remains spotless, and high-quality hypoallergenic linens are used, emphasizing the hotel’s commitment to guest well-being.

Amenities provided within the rooms

Every room at the citizenM London Bankside boasts a suite of amenities designed to enhance the guest experience:

  • MoodPad Control: A futuristic addition, the MoodPad allows guests to tailor the room environment to their preferences, controlling lighting, temperature, blinds, and even ambiance music.
  • High-speed Wi-Fi: Essential for today’s traveler, the complimentary Wi-Fi ensures that guests remain connected, whether for work or leisure.
  • Smart TV with streaming: A vast selection of international channels and streaming options means guests can relax with their favorite shows or movies.
  • Rain Shower: The luxurious bathrooms feature a high-pressure rain shower, offering a rejuvenating experience.
  • Complimentary toiletries: Premium toiletries are provided, ensuring guests have everything they need for personal care.
  • Mini fridge: For guests who prefer to store snacks or drinks, the in-room mini fridge offers convenience.

In conclusion, the citizenM London Bankside promises an accommodation experience like no other, balancing luxury, technology, and comfort in perfect harmony.

Dining Options at citizenM London Bankside

The citizenM London Bankside is not just renowned for its stellar accommodation; its dining options are a culinary journey, ensuring that guests have a gastronomic experience right within the hotel premises.

Description of the variety of dining options available within the hotel

  • canteenM: Open 24/7, canteenM is the heart of the hotel’s dining scene. Offering a variety of international dishes, salads, sandwiches, and hot meals, it ensures that guests have a multitude of choices, whether for breakfast, lunch, or dinner. The grab-and-go section is perfect for those in a hurry.
  • barM: As the evening settles in, barM becomes the hub of activity. Offering a curated list of wines, craft beers, and signature cocktails, it’s an ideal spot for a relaxed evening or networking.
  • CoffeeM: For coffee aficionados, CoffeeM serves freshly brewed coffee ranging from classic espressos to artisanal lattes, complemented by a selection of pastries and baked goods.

Review of food quality, variety, and presentation

The food at citizenM London Bankside is nothing short of exemplary. Prioritizing fresh, locally sourced ingredients, each dish stands out not just in taste but in presentation. The variety is commendable, ensuring that whether one is in the mood for a hearty meal or a light snack, there’s something to satiate every palate. Presentation is modern and Instagram-worthy, with a keen attention to color, texture, and plating aesthetics.

Mention of unique features or specialties in the hotel’s cuisine

What truly sets the dining experience at citizenM London Bankside apart are a few signature specialties:

  • Global Fusion: Reflecting the cosmopolitan vibe of London, the menu is a delightful fusion of global flavors. From Asian-inspired bowls to classic European pastas, the culinary range is vast.
  • Locally Inspired Dishes: Paying homage to British heritage, there are several dishes inspired by local traditions, ensuring that international travelers get a true taste of Britain.
  • Cocktail Alchemy: At barM, mixologists create unique concoctions, blending traditional ingredients in novel ways, ensuring a new experience with every sip.
  • Sustainable Dining: Emphasizing sustainability, many dishes are crafted keeping in mind environmental impact, with a preference for organic and ethically sourced ingredients.

To sum it up, dining at citizenM London Bankside is not just about satiating hunger; it’s a holistic experience that tantalizes the senses, making every meal a memorable event.

citizenM London Bankside: Facilities and Services

Nestled in the heart of London, the citizenM London Bankside is more than just a hotel; it’s a sanctuary equipped with a plethora of facilities and services ensuring guests don’t just stay, but relish every moment of their visit.

Elaboration on the range of facilities available

  • Fitness Center: Understanding the importance of health and fitness, especially for travelers on the go, the hotel boasts a state-of-the-art fitness center. Equipped with the latest cardio and weightlifting machines, it ensures guests can keep up with their workout regimes.
  • Meeting Rooms: For the business traveler, citizenM offers several modular meeting spaces, complete with high-speed Wi-Fi, projectors, and other essential equipment, ensuring a seamless business experience.
  • Lounge Areas: Dotted throughout the hotel are several lounge areas, each designed with a unique aesthetic. These spaces, with comfortable seating and ambient lighting, offer guests a place to relax, work, or socialize.

While the hotel doesn’t have a spa or swimming pool, its focus remains on providing a modern, comfortable, and technologically advanced stay for its guests.

Discussion on additional services offered by the hotel

  • Mobile Check-in: In an era driven by technology, the hotel offers a seamless mobile check-in process, allowing guests to bypass traditional front desk procedures, heading straight to their rooms.
  • Ambassador Service: Rather than a traditional concierge, citizenM offers Ambassador Service, where trained staff assist guests in everything, from local recommendations to any in-hotel queries.
  • Laundry Service: For extended stay guests or those in need, the hotel provides efficient laundry services ensuring clean and crisp clothing.
  • City Tours: Recognizing that many of its guests are explorers, the hotel has partnerships with local tour operators, facilitating city tours and excursions.

Comment on the efficiency and effectiveness of these facilities and services

The true essence of citizenM London Bankside’s facilities and services lies in their effectiveness. The hotel seems to understand the evolving needs of the modern traveler, offering facilities and services that cater to both leisure and business needs. The emphasis on technology, evident in mobile check-ins and MoodPads, is commendable, streamlining processes and enhancing the guest experience.

Additionally, the staff, or ‘Ambassadors’, as they’re called, are well-trained, offering genuine assistance, ensuring that services aren’t just provided, but personalized.

However, while the hotel does a stellar job in many areas, the absence of a spa or swimming pool might be felt by those who prioritize these amenities. Nevertheless, the overall efficiency, modernity, and attention to guest needs make citizenM London Bankside a standout choice in the heart of London.

Staff and Customer Service at citizenM London Bankside

For many, the essence of a hotel’s reputation isn’t just rooted in its infrastructure or amenities, but the people who breathe life into it. At citizenM London Bankside, the staff and customer service play a pivotal role in ensuring every guest feels valued and cared for.

Evaluation of the hotel’s staff professionalism, helpfulness, and friendliness

Upon entering the hotel, guests are greeted with warmth, which seems to be a hallmark of the citizenM experience. The staff, often referred to as ‘Ambassadors’, are the epitome of professionalism. Their attire, demeanor, and the efficiency with which they handle queries and issues showcase their commitment to their roles.

Beyond professionalism, the staff at citizenM London Bankside stand out for their genuine helpfulness. Whether it’s assisting with luggage, guiding guests on local attractions, or even providing solutions for in-room requirements, they consistently go the extra mile. Their friendly nature only enhances this helpful attitude, making interactions feel less transactional and more personal.

Review of the hotel’s customer service responsiveness

In an era where timely and effective customer service is paramount, citizenM London Bankside truly shines. The hotel has a multi-pronged approach to address issues and queries:

  • In-person Interaction: The front desk and Ambassador services ensure immediate face-to-face resolutions, ensuring guests don’t feel the need to seek out help.
  • Digital Solutions: With their focus on modern technology, the hotel offers digital solutions, allowing guests to reach out via in-room MoodPads or even mobile apps. This ensures that even if a guest prefers not to interact in person, their concerns are addressed.
  • Feedback Channels: Post-stay feedback mechanisms ensure that the hotel is consistently improving, taking into account both compliments and areas of growth.
  • Swift Turnarounds: One of the standout features is the speed of their response. Whether it’s a request for additional amenities or addressing a concern, the turnaround times are commendably quick.

In conclusion, the staff and customer service at citizenM London Bankside aren’t just about solving problems; it’s about creating memorable experiences. Their professionalism, combined with genuine warmth and a focus on timely responses, ensures that every guest feels less like a patron and more like a cherished member of the citizenM family.

citizenM London Bankside: Location and Nearby Attractions

In the world of travel and hospitality, the adage “location, location, location” rings profoundly true. The citizenM London Bankside not only offers a luxurious stay but also boasts a prime location that allows guests to truly immerse themselves in the heart of London.

Analysis of the hotel’s location, accessibility, and proximity to tourist attractions

Located in the vibrant Bankside area of London, citizenM finds itself nestled amidst a blend of historical marvels and contemporary landmarks. The hotel’s position offers a strategic advantage for both leisure and business travelers:

  • Accessibility: Situated in close proximity to major transportation hubs, including tube stations and bus stops, the hotel ensures guests have a hassle-free experience moving in and out of the area.
  • Proximity to Attractions: The Bankside area is rich in attractions, both cultural and commercial. A brief walk or short commute can lead guests to some of London’s most iconic sites.
  • Safety and Ambience: The neighborhood exudes a safe and welcoming atmosphere, allowing guests to explore even after sunset. The vibrant local culture, with its mix of cafes, galleries, and boutiques, adds to the allure.

Recommendation of nearby attractions for guests to visit

Given its prime location, guests at citizenM London Bankside have a plethora of attractions to choose from:

  • Tate Modern: Just a stone’s throw away, this iconic modern art museum showcases some of the world’s leading contemporary art pieces.
  • Shakespeare’s Globe Theatre: Delve into history by visiting this reconstructed Elizabethan playhouse, where you can catch classic plays or take a guided tour.
  • Borough Market: A food lover’s paradise, this bustling market offers a plethora of gourmet treats, artisanal products, and local delicacies.
  • The Shard: For those looking for a panoramic view of the city, a visit to The Shard, Western Europe’s tallest skyscraper, is a must.
  • Southbank Centre: A hub of cultural activities, from music to theater, this center is a haven for art enthusiasts.
  • The Millennium Bridge: A pedestrian suspension bridge connecting Bankside to the City of London, it offers breathtaking views of the River Thames and St. Paul’s Cathedral.
  • St. Paul’s Cathedral: A short distance away, this iconic cathedral stands as a testament to London’s rich history and architectural marvels.

In essence, citizenM London Bankside is more than just a hotel; it’s a gateway to London’s rich tapestry of history, culture, and contemporary vibrancy. The plethora of attractions in close proximity ensures that guests, irrespective of their interests, find something to resonate with.

Price and Value for Money at citizenM London Bankside

When considering a hotel, especially in a city as cosmopolitan as London, the aspect of cost and the value derived from that expense is paramount for most travelers. The citizenM London Bankside, while positioning itself as a premium option, seeks to offer a balance between luxury and value.

A detailed breakdown of costs for various aspects of the hotel


  • Standard Room: Approximately £150-£250 per night, depending on the season and availability.
  • Premium Room: Approximately £250-£350 per night, which includes added amenities and possibly better views.


  • canteenM: Breakfast buffet at around £15-£20; Lunch and dinner options ranging from £10 for a sandwich to £30 for a full meal.
  • barM: Cocktails and drinks could range from £8 to £15, depending on the choice.
  • CoffeeM: A standard coffee might cost around £3-£5, with pastries and snacks in the £2-£7 range.

Additional Services:

  • Laundry Service: Depending on the item, you might be looking at £5 for a shirt to £20 for larger items like suits or dresses.
  • City Tours: These could vary widely based on the type of tour, but an average might be £30-£50 for a half-day tour.

Assessment of whether the citizenM London Bankside provides value for money

Considering the prime location, the range of modern amenities provided, the attention to design and comfort, and the overall experience at the hotel, the prices, while on the higher side, are commensurate with what is on offer.

Here’s a breakdown of the value:

  • Location: Being in the heart of London, near major attractions, adds immense value. Transportation costs and time are considerably reduced.
  • Modern Amenities: The in-room MoodPads, mobile check-ins, and state-of-the-art facilities are elements that aren’t standard in many other hotels in this price range.
  • Dining: While the dining options might seem a tad pricey, the quality, ambiance, and convenience offered by in-house dining options balance it out.
  • Service: The level of service, from the digital offerings to the Ambassador Service, ensures guests are always attended to, elevating the overall experience.

In conclusion, while citizenM London Bankside may not be the cheapest option in London, it provides a blend of luxury, modernity, and service quality. For those looking to balance comfort with a touch of opulence in a prime location, the hotel offers good value for money. However, travelers on a strict budget might want to explore further to find options that better suit their financial constraints.

Table: citizenM London Bankside Pros and Cons

Pros Cons
Prime location near major London attractions. Prices may be on the higher side for budget travelers.
Modern, tech-forward amenities like MoodPads and mobile check-ins. No swimming pool or spa facilities.
Diverse in-house dining options with a focus on quality. Dining might feel a tad expensive for some.
High standard of cleanliness and room comfort. Room sizes may be smaller than traditional hotels.
Ambassador Service providing personalized assistance. The contemporary design might not appeal to those seeking classic luxury.
Efficient and friendly customer service responsiveness. Might be busy during peak seasons leading to crowded common areas.
Safe neighborhood with a vibrant local culture. Potential noise from bustling Bankside area.
Seamless integration of art and design throughout the hotel. Limited variety in room types.
Easy accessibility to public transport. Parking might be challenging in the busy area.
Environmentally conscious initiatives. Not all rooms might offer scenic views of London.

Final Thoughts and Recommendations on citizenM London Bankside

citizenM London Bankside emerges as more than just a hotel; it’s an experience. With its modern design, art-infused interiors, and an emphasis on tech-forward amenities, the establishment successfully marries luxury with convenience. From the very first impression at the entrance to the quiet comfort of the rooms, one thing is evident: attention to detail is paramount. While the lack of certain facilities like a swimming pool or spa might be noticeable, the hotel makes up for it with its prime location, exquisite dining options, and stellar service. The blend of art, culture, technology, and hospitality creates a unique atmosphere that’s hard to find elsewhere.

Recommendation on who the hotel would be suitable for (families, couples, business travelers, etc.)

  • Business Travelers: Given its state-of-the-art meeting rooms, efficient mobile check-ins, and prime location, the hotel is highly suitable for business travelers. The Ambassador Service can be invaluable for corporate guests needing assistance or local recommendations.
  • Couples: The modern design, combined with intimate lounge areas and a vibrant local nightlife, makes it an ideal choice for couples seeking a blend of relaxation and exploration.
  • Solo Travelers: With its safety standards, proximity to key attractions, and the buzzing communal areas, solo travelers would find it easy to either mingle or explore the city.
  • Art and Tech Enthusiasts: Given the hotel’s emphasis on contemporary art and technological integrations, those with a penchant for modern design and tech will thoroughly enjoy their stay.
  • Environmentally Conscious Travelers: With its eco-friendly initiatives, it’s a great choice for those who prioritize sustainability.

Families with Young Children: While families are welcome, the hotel’s design and room sizes might be more attuned to adults or older children. Those looking for expansive family rooms or child-centric amenities might want to consider other options.

Travelers Seeking Classic Luxury: The hotel leans more towards contemporary design, so those in search of traditional opulence might find other establishments more fitting.

In conclusion, citizenM London Bankside is a jewel in London’s hospitality sector, offering a fresh, modern take on luxury. While it might not cater to every traveler’s taste, those seeking a seamless blend of art, technology, and hospitality will find it a delightful retreat.


citizenM London Bankside stands as a testament to contemporary luxury in the heart of one of the world’s most bustling cities. Throughout this review, several aspects of the hotel have been highlighted:

  • Prime Location: Nestled amidst London’s vibrant Bankside area, the hotel provides direct access to a multitude of attractions, ensuring guests are always a stone’s throw away from the city’s pulse.
  • Modern Amenities: With tech-forward features like MoodPads, mobile check-ins, and art-infused interiors, citizenM champions a unique blend of comfort and modernity.
  • Dining Excellence: The hotel boasts diverse in-house dining options that cater to varied palates, all while maintaining high standards of quality.
  • Dedicated Service: Whether it’s the personalized touch of the Ambassador Service or the overall staff professionalism, guest service emerges as a standout feature.
  • Room Comfort: While the rooms are more compact compared to traditional hotels, they don’t skimp on comfort, cleanliness, or the essential amenities.
  • Value for Money: Although leaning towards the pricier side, the hotel offers a balanced equation of cost versus the value, especially for those who appreciate modern luxury.
  • Versatility: From business travelers to couples and art enthusiasts, the hotel caters to a wide range of guests, though families with young children or those seeking classic luxury might find other options more suitable.

Recap of the key points of the review and the overall rating for the citizenM London Bankside

Overall Rating for the citizenM London Bankside: 4.5/5

While there’s always room for improvement, citizenM London Bankside certainly positions itself as a top-tier choice for those visiting London. Its commitment to redefining luxury with a contemporary twist makes it a memorable destination for many. Whether you’re in the city for business or leisure, this establishment promises a stay that’s as unique as it is comfortable.

Features & Amenities

  • Amenities : Air conditioning, Free Wi-Fi, Breakfast, Accessible, Restaurant, Paid breakfast
  • Parking : citizenM London Bankside does not have its own parking facility. Guests are recommended to use public transportation or nearby public parking facilities. Always check directly with the hotel or their website for the most current information.

Map Location

20 Lavington St, London SE1 0NZ, UK,SE1 0NZ,London

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  • Location
  • Cleanliness
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